626 Results for ‘strategies-for-identifying-customer-needs-and-expectations

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OnDemand Course: Developing a Customer Win-Back Strategy

Developing a Customer Win-Back Strategy

Loyal customers are the most profitable and technology has now made it easier than ever for marketers to identify and target at risk and lost customers with programs aimed at bringing them back.

OnDemand Course: How to Integrate Text Messaging Into Your Customer Service Strategy

How to Integrate Text Messaging Into Your Customer Service Strategy

Text messaging is becoming an increasingly popular way to communicate; utilizing text messaging in your customer service efforts could have a positive impact.

Live Webinar: Empowering Your Customer Service Team for Better Performance

Empowering Your Customer Service Team for Better Performance

Adopt positive customer experience standards and learn how to empower your team for better performance. Organizations that do not have a standardized customer service policy are more likely to have unhappy and less...

Live Webinar September 17, 2020 1:00pm EST

OnDemand Course: How To Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

How To Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

Gain an understanding of how to pair features and benefits to your customers' needs and wants. Service after the sale often prepares customers for more sales.

Live Webinar: Customer Retention Strategies That Drive Profits

Customer Retention Strategies That Drive Profits

Learn valuable customer retention strategies in order to drive profits for your company. Many organizations do not understand much less practice the strategies that are required to maximize customer lifetime value by...

Live Webinar August 18, 2020 1:00pm EST

IAAP credit available

OnDemand Course: Identifying and Accommodating Invisible Disabilities

Identifying and Accommodating Invisible Disabilities

Under federal and many state and local laws, employers are required to provide reasonable accommodations to employees with disabilities.While some employee disabilities are extremely obvious (e.

Available as OnDemand Course, MP3 Download

ASA, HR Certification Institute, SHRM credit available

OnDemand Course: Identifying, Preventing and Defending Off the Clock Claims

Identifying, Preventing and Defending Off the Clock Claims

Keep your company out of trouble and gain a better understanding of the liabilities of off the clock work. The laws, rules, and regulations governing compensable hours worked for nonexempt employees are intricate and...

OnDemand Course: Identifying Low Employee Morale and Mitigating Negative Impacts to Your Bottom Line

Identifying Low Employee Morale and Mitigating Negative Impacts to Your Bottom Line

Learn how to improve workplace morale by keeping your employees engaged, responsible, and happy. Employees have two ways of exiting your organization; they can quit and leave, or they can quit and stay.

OnDemand Course: Protecting Your Intellectual Property in the Supply Chain: Identifying Key Risks and Best Practices

Protecting Your Intellectual Property in the Supply Chain: Identifying Key Risks and Best Practices

Protect your company. Don't let issues in your supply chain weaken the value of your organization's intellectual property. More businesses are relying upon increasingly complicated supply chains to provide not only the...

OnDemand Course: Inbound Email Strategy: Increase Quality and Consistency in Your Contact Center

Inbound Email Strategy: Increase Quality and Consistency in Your Contact Center

Organize the chaos that comes with inbound email. Improving this communication channel will yield positive customer service results. In today's competitive marketplace, customer service is now a selling point.

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