626 Results for ‘strategies-for-identifying-customer-needs-and-expectations’
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Loyal customers are the most profitable and technology has now made it easier than ever for marketers to identify and target at risk and lost customers with programs aimed at bringing them back.
Text messaging is becoming an increasingly popular way to communicate; utilizing text messaging in your customer service efforts could have a positive impact.
Adopt positive customer experience standards and learn how to empower your team for better performance. Organizations that do not have a standardized customer service policy are more likely to have unhappy and less...
Live Webinar September 17, 2020 1:00pm EST
Gain an understanding of how to pair features and benefits to your customers' needs and wants. Service after the sale often prepares customers for more sales.
Learn valuable customer retention strategies in order to drive profits for your company. Many organizations do not understand much less practice the strategies that are required to maximize customer lifetime value by...
Live Webinar August 18, 2020 1:00pm EST
IAAP credit available
Under federal and many state and local laws, employers are required to provide reasonable accommodations to employees with disabilities.While some employee disabilities are extremely obvious (e.
ASA, HR Certification Institute, SHRM credit available
Keep your company out of trouble and gain a better understanding of the liabilities of off the clock work. The laws, rules, and regulations governing compensable hours worked for nonexempt employees are intricate and...
Learn how to improve workplace morale by keeping your employees engaged, responsible, and happy. Employees have two ways of exiting your organization; they can quit and leave, or they can quit and stay.
Protect your company. Don't let issues in your supply chain weaken the value of your organization's intellectual property. More businesses are relying upon increasingly complicated supply chains to provide not only the...
Organize the chaos that comes with inbound email. Improving this communication channel will yield positive customer service results. In today's competitive marketplace, customer service is now a selling point.
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