1,049 Results for ‘confidentiality-skills-for-hr-professionals

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Live Webinar: Building Trust With the Human Resource Department

Building Trust With the Human Resource Department

Learn the four elements of trust required for an effective HR Department and how to build and maintain that trust within your organization. Trust is the glue that is required for a good relationship with an...

Live Webinar August 10, 2021 1:00pm EST

HR Certification Institute, SHRM credit available

OnDemand Course: Human Resource Basics

Human Resource Basics

Understand all the basic concepts of human resource management along with HR data and analytics to ensure you are meeting the HR strategic goals.Human resource management is the practice of managing people to achieve...

Available as OnDemand Course, MP3 Download

Live Webinar: Key Operating Reports for the HR Professional

Key Operating Reports for the HR Professional

Better understand, manage, and monitor critical components to provide real-time data on how effectively your organization is performing. With the growing importance being placed on the HR field to be an active and...

Live Webinar September 13, 2021 1:00pm EST

HR Certification Institute, SHRM credit available

OnDemand Course: Confidentiality Skills for HR Professionals

Confidentiality Skills for HR Professionals

Learn best practices and legal regulations of confidentiality in the HR profession.Everyone knows that human resources professionals keep things confidential.

Available as OnDemand Course, MP3 Download

HR Certification Institute credit available

OnDemand Course: Communicating Phrases and Styles That Help You Message With Power, Tact and Skill

Communicating Phrases and Styles That Help You Message With Power, Tact and Skill

Want to increase your influence, impact and leverage with your customers? Discover successful communication tips and techniques.Imagine a different outcome the next time you interact with a disgruntled co-worker/team...

Available as OnDemand Course, Video, Video, Video, Video, Video

OnDemand Course: How to Make Your FAQ Page the Ultimate Customer Resource

How to Make Your FAQ Page the Ultimate Customer Resource

Understand the benefits of having a FAQ page and some of the pitfalls when the page is not handled properly.It's no secret that the best companies put their customers first.

Available as OnDemand Course, MP3 Download

OnDemand Course: Is Escalation the Answer? Trading off Skill-Based Routing vs. Escalation to SMEs and Supervisors

Is Escalation the Answer? Trading off Skill-Based Routing vs. Escalation to SMEs and Supervisors

CSRs have to escalate due to lack of skill or authority, or occasionally because of inability to handle a customer's emotional outburst. Their need to escalate can be reduced via more skill and authority but there is a...

OnDemand Course: Human Trafficking Awareness

Human Trafficking Awareness

Gain an understanding of this complex issue and learn how to recognize the warning signs of trafficking.This topic provides an overview of human trafficking and valuable insight relevant to all persons and businesses.

Available as OnDemand Course, MP3 Download

OnDemand Course: Applying Big Data to Human Capital Analytics

Applying Big Data to Human Capital Analytics

Big data is here. Data analysts are leveraging big data to help businesses better understand their customers, markets and operations. HR can learn and leverage some of these techniques to better understand how to...

OnDemand Course: Leveraging the Strategic Contribution of Human Resources

Leveraging the Strategic Contribution of Human Resources

Learn four sets of research-backed mindsets that will allow you to elevate the strategic and tangible value you are adding to your organization.Many human resource (HR) leaders and partners are spending significant time...

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