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OnDemand Webinar: Using Customer Complaints to Improve Service Quality

Using Customer Complaints to Improve Service Quality

Gain valuable, real-world tips on how to use customer complaints as a learning tool to provide better customer service.The most inexpensive manner in which to manage the business is with great customer service.

Available as OnDemand Webinar, Audio & Reference Manual

OnDemand Webinar: Damage Control: How to Recover From a Customer Service Catastrophe

Damage Control: How to Recover From a Customer Service Catastrophe

Learn effective strategies to bounce back from a customer service disaster while maintaining customer loyalty.When it comes down to it customer service is all about integrity, professionalism and trust.

Available as OnDemand Webinar, Audio & Reference Manual, MP3 Download

OnDemand Webinar: It's Called a 'Customer Return'  Policy For a Reason- WOW Them Instead of Why Them

It's Called a 'Customer Return' Policy For a Reason- WOW Them Instead of Why Them

You want customers to return? Your customer return policy should have one goal: to get the customer to return.Store returns are a fact of retail life.

Available as OnDemand Webinar, Audio & Reference Manual

OnDemand Webinar: Team-Based Service: Establishing a Consistent and Positive Team Image

Team-Based Service: Establishing a Consistent and Positive Team Image

Increase favorable customer outcomes with these team oriented customer service techniques and best practices. Imagine it is 8:30 a.m.: your schedule is packed, and your boss just dumped a new action item on your desk,...

OnDemand Webinar: The Head and Heart Keys to Building Outstanding Customer Relationships

The Head and Heart Keys to Building Outstanding Customer Relationships

Many leading companies miss the mark in building a successful foundation for deep, long-term, profitable customer relationships. They leave money on the table by failing to capitalize on what really matters to prospects...

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