24 Results for ‘office-management-through-communication

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OnDemand Course: Electronic Communication Etiquette: What Every Customer Service Professional Should Know

Electronic Communication Etiquette: What Every Customer Service Professional Should Know

Update your e-communication skill set to build relationships and get the results you're looking for. In the modern workplace, it is not uncommon for much - and sometimes most - of your professional communication to...

OnDemand Course: The Importance of Internal Communication: Building Advocates to Change Your Business

The Importance of Internal Communication: Building Advocates to Change Your Business

Learn how to build advocates in order to see the business changes you want.Having trouble implementing positive change at work? Are your good ideas being shot down?

Available as OnDemand Course, MP3 Download

OnDemand Course: Customer Service Stress Management Tips

Customer Service Stress Management Tips

Create a positive work environment with these important stress management strategies.Today's unusual business climate has drawn even more attention to the importance of maintaining a low-stress environment for employees...

Available as OnDemand Course, MP3 Download

Live Webinar: Essential Phone Techniques for Customer Service

Essential Phone Techniques for Customer Service

Learn effective strategies to provide high-quality customer service over the phone. Did you know you are limited to about 40 percent of your ability to get a message across over the telephone?

Live Webinar June 3, 2021 1:00pm EST

Live Webinar: How to Say

How to Say "No" to a Customer and Keep Them Coming Back

Learn how to say no, professionally, compassionately, and with clarity. In today’s world, where customers are accustomed to being the center of the universe, receiving custom solutions, and having everything their...

Live Webinar May 18, 2021 1:00pm EST

Live Webinar: How to Successfully Interview, Hire and Retain Your Next CSRs

How to Successfully Interview, Hire and Retain Your Next CSRs

Learn the questions you need to ask and the answers you need to hear when hiring your next successful CSR. Companies have a 70% chance of selling to existing customers, while the probability of selling to a new...

Live Webinar June 23, 2021 1:00pm EST

Live Webinar: How to Make Your FAQ Page the Ultimate Customer Resource

How to Make Your FAQ Page the Ultimate Customer Resource

Understand the benefits of having a FAQ page and some of the pitfalls when the page is not handled properly. It’s no secret that the best companies put their customers first.

Live Webinar May 24, 2021 1:00pm EST

OnDemand Course: Inbound Email Strategy: Increase Quality and Consistency in Your Contact Center

Inbound Email Strategy: Increase Quality and Consistency in Your Contact Center

Organize the chaos that comes with inbound email - improving this communication channel will yield positive customer service results. In today's competitive marketplace, customer service is now a selling point.

OnDemand Course: Compromise to Keep Your Customers Happy

Compromise to Keep Your Customers Happy

Sometimes compromise is the best solution to keep your customers happy and loyal - Learn and understand how to compromise and how to do it well. Dealing with customers can be a challenge; yet, without our customers we...

OnDemand Course: Capture The Mind, Heart and Voice of Your Customer

Capture The Mind, Heart and Voice of Your Customer

Success in challenging times is more dependent than ever on understanding and delivering what customers want. Leaders agree that customer satisfaction and excellent service are keys to enterprise success.

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