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Credits

Sponsored by Lorman Education
Product ID: 409633EAU
 
Credit & Course Provided by:

Cultural Intelligence: Understanding Your Multicultural Environment

OnDemand Webinar (64 minutes)

Gain an understanding of what cultural intelligence is and how to improve it.Being intelligent means having the ability to acquire and apply knowledge and skills. Cultural intelligence means having the ability to understand, communicate with, and effectively interact with other cultures. Regardless of whether you work in a multi-country business or a mom-and-pop store, having cultural intelligence is critical to your success in our global economy.

Authors

Robin Paggi, Human Resource Development

Agenda

Culture

• What It Is

• How It's Created

• Why Cultures Tend to Experience Conflict With Other Cultures

Four Features of Cultural Intelligence

• Awareness of Your Own Cultural Worldview

• Your Attitude Toward Cultural Differences

• Your Knowledge of Different Cultural Practices and Worldviews

• Your Cross-Cultural Skills

An Inclusive Workplace

• What It Is

• Why It's Important

• How to Create It

• Mindful Communication

• Challenge Stereotypes

• Avoid Assumptions

• Be Aware of Perceptions

• Be Proactive in Educating Yourself on These Topics

• Stay Open and Curious, and Don'T Be Afraid of Making Mistakes

Questions and Answers