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Product ID: 404346EAU
 
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Modern Communication Dos and Don'ts for Debt Collection

OnDemand Webinar (88 minutes)

Identify the benefits, pitfalls, and considerations that you must address when creating policies and procedures for modern communication.Consumers today expect that companies, including debt collection companies, can communicate using modern tools such as text messaging, emails, websites, and live chat. The federal and state laws and statutes regulating debt collectors do not provide much guidance regarding these modern forms of communication. This topic will help you identify the benefits, pitfalls, and considerations that you must address when creating policies and procedures for these types of communication. You will learn about the limited existing state and federal laws regulating modern forms of communication as well as the federal cases so that you can develop and implement the best practices when communicating with consumers--whether via email, text, or in another manner.

Authors

Kelly Knepper-Stephens, Stoneleigh Recovery Associates, LLC

Agenda

General Considerations With Modern Forms of Communication

• Content

- FDCPA

- State Laws

- EFTA

- E-Sign

• Consent and Revocation Tracking

• Frequency

- FDCPA

- UDAAP

• Consumer Preference

Texting

• FDCPA

• TCPA

Emails

• New York Law

• Delivery Confirmation

• Third Party Disclosures

• E-Sign Concerns

Websites

• Consumer Facing

• Client Facing Concerns

• FDCPA Concerns

Other

• Live Chat

• Social Media

• Smart Phone Apps