Business White Papers

White Papers from leading Business experts provide great insight and research on timely relevant Business topics.

Effectively Manage Employees at Any Stage of Your Career

June 2, 2016

As a supervisor you must be able to work effectively with your team and accomplish the goals of the organization. Situations may arise in your career when new techniques and managerial style is needed to fulfill your role as a manager. Managing a staff that is considerably older or younger than you or trying to manage former coworkers can create unique challenges. This white paper will provide tips on some of the top occurring situations that arise for individuals in a managerial role. Learn tips on managing unique scenarios like: - Generational differences - New department or industry - Former coworkers - Cross-departmental teams

Cash Flow Statement Essentials

June 18, 2015

The cash flow statement is the most powerful source of information that can help a business determine whether to cut costs or make other strategic decisions for the future. It is also a document that can serve as evidentiary support in the event of a tax audit by the IRS. Federal regulations may require that businesses also comply with regular financial reporting requirements and submit cash flow statements to the appropriate government agency. This white paper breaks down the essentials of cash flow statements.

Mobile Content Enablement

April 22, 2014

Smartphones and tablets present both the biggest change to end-user computing in the last 20 years, and an opportunity to improve productivity for individual workers. They also create an opportunity for large companies, government organizations and small businesses to change the way they transact business and improve operating results. Mobile business initiatives are often limited to mobile device management strategies, but this paper explains why content enablement is an equally important consideration.

Post Responsibly: Social Media Do's and Don'ts for Businesses

March 13, 2014

There is no doubt that maintaining a valid presence on social media is essential to businesses in all industries. However, most business owners have little time to truly learn how to navigate the treacherous waters of social media. There are all kinds of unwritten rules that are being changed constantly which affect the durability of a social media campaign. In short, if you do not know what you are doing, you are better off completely leaving social media alone then you are trying to simply throw up a Facebook or Twitter page and begin posting random things. This white paper will attempt to coalesce the most effective tips and tricks to help you create an effective social media campaign and post effectively.

10 Tips for Smarter Email Management

February 24, 2014

According to a study by McKinsey Global Institute, email is already the activity that ranks number two for time spent on all work tasks, with as many as 200 emails received and sent daily. With email already consuming an average of more than 11 hours a week for the average user, companies make an ongoing major investment in this communications tool. These numbers point to a basic fact about email productivity. If there are ways to shave even 20 percent off the time spent dealing with business email, companies could capture as much as 8% in immediate productivity improvements. In light of this potential, it is worth reviewing some basic steps and disciplines that encourage more effective management of the growing email burden. This white paper provides 10 tips any individual can implement to achieve immediate efficiencies in daily email practices.

Tips for Overcoming Language Barriers in Customer Service

January 8, 2014

People that deal with customers and answer the phone, regardless of their facility with a language, must understand the probable reasons someone is calling, what they are expecting, and how to properly deal with them. In this white paper we will give some practical and valuable tips for providing a level of customer service that exhibits the quality and responsiveness that customers want, even when using an outsourced service where the native language may not be English.

How to Develop a Strategic Purchasing Plan

November 26, 2013

Companies that are serious about long-term growth and sustainability need to create a strategy for purchasing that secures them the most reliable and high-quality vendors, the best products, and the best price on essential materials that will reduce overheads, raise profit margins, and keep customers satisfied both in terms of value and long-term quality. This process can sometimes be extensive and even time-consuming, but it should be seen as a significant investment in the company's long-term fortunes and market share. Download this white paper to learn how to develop such a strategy.

Business Email: Navigating the Legal Minefield

October 31, 2013

With the advances in technology, employees can chat with other employees and clients in an instantaneous session, check their social media status and add updates, transmit company secrets and spread information to millions of people in only a few seconds. Billions of emails are sent every day, posing potential problems for employers and employees. While email provides an effective form of communication, it can also plant legal mines and put the business at risk. Before creating your business email policy, take full consideration of the factors outlined in this white paper which affect your business and the benefits of establishing a clear business email policy.

Creating a Great Customer Return Policy

September 26, 2013

With a strong customer return policy in place, most businesses can actually convert new customers to buyers, and even convert those customers who are returning an item into repeat visitors. When developing this policy, though, customer service professionals and business owners need to keep a few things in mind and follow a few basic guidelines, which are outlined in this white paper.

The Cost of Poor Employee Supervision and Best Practices for Improving Skills

August 27, 2013

Smart managers understand that achieving their departmentís business goals is made much easier when their front-line supervisors are skilled at creating a motivating work environment while driving high performance. This white paper will explain how poor supervision may be costing you money, and how leading companies are training their supervisors to optimize the performance of front-line representatives.

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