Communication Skills for Business LeadersAssociation of Business Training
August 16, 2013 — 840 views
Communication is of paramount importance in a business setting. Without communication, no transaction can occur, and no business can exist. Apart from inter-business communication, intra-business communication is also very important for the day-to-day running of an organization. So it is really important for business leaders to be able to communicate well.
Role of a Business Leader
Business leaders are the binding force of a company. To be a good business leader, you must not only know how to speak often, but also how to communicate well. Leaders have to talk to all sorts of people – from employees to vendors, so skilled speaking is an asset that they should definitely possess. People also like truth and transparency. So whatever the news is, the business leader must know how to convey it timely, honestly and by being straightforward.
As a business leader, you should not only direct your subordinates, but also motivate, encourage, and inspire them. You should listen to their plans and goals and should offer your advice regarding hurdles and challenges. You should not always order, but should also know how to make pleas and requests at times. You should also be confident and enthusiastic, so that your subordinates can follow your lead.
Effective Communication Skills
Communication can be verbal or non-verbal and may happen through many different types of media. As a business leader, you will have to communicate your ideas effectively not only to individual employees, but throughout the organization. A good leader should know that people pay less attention to words, and more attention to actions and gestures. The leader must find a way to combine these to make communication fully effective.
Communication is not only about being able to speak, but also being able to listen with patience and care. Business leaders must also be good listeners. Active listening is an art where the listener blocks out all external and internal interference and gives undivided attention to the speaker. A good listener will also provide clarification when required. At those times the listener should clarify the doubts properly and then move on.
A business leader should also be able to change his communication style based on the situation in which he is communicating. If he is instructing employees to do something, he will have to be directive in style, whereas, while delivering a business presentation, he has to be able to address a crowd. Basically, the leader should be adaptable enough to be able to change his communication style as many times as required during the day.
As a leader, you must also set an example for your subordinates to follow. In order to make the employees good and empathetic listeners, the leader has to be one himself. Communication may come naturally to some, but for most, it doesn’t. So, practice is the key to make yourself perfect.
Communication skills are a key factor that can help business leaders take their organization forward and create a good work atmosphere. This skill should be continuously sharpened through preparation, knowledge, practice and performance. After all, communication is a key factor for success, and without this skill organizations will never be able to thrive.