How to Communicate More EffectivelyApril 16, 2012 — 866 views
Communication is key when running any successful business and working in a professional setting. It's important to know how to communicate with all staff and managers, as well as with clients.
The first thing to remember is to listen actively. Although it can be easy to disregard what someone is saying, especially during the hectic and stressful moments of the work day, show others you are aware of what they're saying by actively engaging in the conversation, conference or meeting. Consider also avoiding misinterpreting comments, instructions or even complaints. The more thorough your understanding of something, the less likely it will be problematic in the future.
Don't be afraid to have someone rephrase a comment or request until you fully understand. Keeping others informed is another essential part of communication in the business world. All employees can stay on the same page when they're kept up to date on the company and your individual goals.
Furthermore, customers will typically respect when they are kept informed, even if it means occasionally giving them some bad news. Lastly, try to avoid yes and no questions and instead strive to ask open-ended questions that require examples.